From our experience, adding an online form to a website has typically been “easy peasy”. Unfortunately, it’s not always a “slam dunk”. UmeWorks recently inherited a website from a client whose online form notification emails kept landing in their Junk folder.
The site was built on WordPress and was using a popular form plugin. After much troubleshooting, we finally resolved the issue.
What We Did
- Moved the website to another hosting provider.
- Added DMARC records
- Changed out the form plugin with Machform.
- Used a third party SMTP service: Send Grid
- Tested the email for spammyness with https://www.mail-tester.com; added suggested DNS record.
If your website’s online form’s notification emails are not being received, try these steps to see if they help you resolve the issue.